Policy Regarding Auction Procedures and Shipping

**We

kindly request all bidders to carefully review our updated terms and conditions

before participating in any auctions.**

Upon the closure of an auction, winning bidders will receive an invoice/receipt via email on the same evening. Please be advised that the credit card on file will be automatically charged upon the issuance of the invoice. The invoice/receipt will include detailed information regarding the pickup location and designated time.

It is imperative to note that we are unable to accommodate alternate pickup dates or times. At CTBids Mill Creek, our pickups almost always occur the day after the auction closes, therefore, we urge participants to plan accordingly.

Winning bidders are required to ensure they come prepared with all necessary resources such as manpower, vehicles, packing materials, and tools for the transportation, loading, and potential disassembly of acquired items. Our staff is solely authorized to guide you to the location of your items and is not permitted to offer further assistance during pickups.

1. Purchase Agreement: Placing a bid is an agreement to purchase. If you are the winning bidder, you are committed to purchasing and picking up your item(s) or making shipping arrangements. Please do not bid if you do not plan to purchase.
2. Non-shippable Items: Larger furniture items and some heavy or fragile items cannot be shipped and MUST be picked up locally on pickup day. These items will say "Pick up only" at the top of the listing. Some items may be upstairs so come prepared to disassemble or carry items, and with a vehicle large enough to transport them. If you bid, you MUST be available, or arrange for, the pickup of your purchases on the scheduled pickup date, unless you have made prior shipping arrangements.
3. Maintenance of Shipping Address: When shipping is available, WE WILL SHIP TO THE ADDRESS ON YOUR CTBIDS ACCOUNT. IT IS YOUR RESPONSIBILITY TO MAKE SURE THAT THE ADDRESS IS CORRECT AND UP TO DATE BEFORE we send your invoice for the auction.
4. Item Receipt Method: Not all Lots can be shipped. If you require shipping, please select shipping as your item receipt method when prompted by CTBids, AND when prompted by our shipping service [Shipping Saint]. Lots are marked as Shippable or Pick Up Only. Do not bid on Pick Up Only items if you are not able to pick them up in person.
5. Responsibility of Checking Invoiced Items: Before leaving the premises, customers are advised to ensure they have collected all items listed on their invoice. There is no obligation on the part of the company to refund or return any items left behind.
6. Location and Pickup Times: Specific pickup location and times are mentioned on the customer's invoice.

Shipping & Handling Details:

Shipping is EXPENSIVE and only available for SOME ITEMS at the Buyer's expense. We offer shipping as a service to you. After settling your CTBids invoice, you will subsequently receive a shipping invoice inclusive of shipping and handling charges from our partner Shipping Saint. Please allow 14 days after an auction closes to be invoiced for shipping. Shipping Saint will also provide text message notifications and email status updates. Packing and shipping charges depend on the size, weight, value, material and labor costs that go into packing the item(s), as well as where they are being shipped. If you live within Washington State and need shipping you must select shipping when prompted by our shipping service or contact us at MCOperations@caringtransitions.com, otherwise we will assume you will pick up your item(s). We use USPS and/or UPS Mail at our discretion. We DO NOT SHIP via FedEx. All shipments include insurance and tracking. Any shipping invoices not paid within 30 days will automatically be cancelled and you will forfeit your item.

Buyer Responsibility:

It is the responsibility of the buyer to cover all shipping costs associated with their order. Refusal to pay for shipping does not exempt the buyer from their obligation to cover handling fees. These fees reflect the time and effort invested by our team in processing the order. All items must be paid for before they are picked up or shipped.

We reserve the right to request identification matching the credit card on file before shipping high value items.

Cancellation and Refunds: 

If a buyer chooses to forfeit the item due to concerns about shipping costs, the handling fee will still apply. Handling fees are non-refundable and are incurred upon placing an order, irrespective of whether the order is ultimately shipped or not. Failure to pay this fee will result in your account being banned.

**Furthermore, we do not offer any refunds on items, and once items are forfeited, we reserve the right to dispose of or resell them at our discretion.

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Direct Line: (425) 539-0045

If you encounter any technical problems using CTBIDS.com, please call the Corporate office at: (844-424-3435)

For general questions about the website feel free to email:

CTBIDSHelp@CaringTransitions.com

If you have a question related to a specific sale, listing, or Caring Transitions of Mill Creek, please call:

(425) 539-0045

For more auctions:

MillCreek.CTBids.Com